How to Receive Money （WESTERN UNION)
How to Receive Money （By Cash Pick-up at an agent location)
In principle, money sent through the Seven Bank international money transfer service will be received at a location affiliated with Western Union in cash in a foreign currency specified by the customer. In principle, the receiver does not need to have a bank account. To receive money, the receiver needs to present the Money Transfer Control Number (MTCN) that will be communicated from the sender and to perform the prescribed procedure at a receiving location.
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Receive an MTCN and other information from the sender
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Go to a receiving location affiliated with
in the country where the money is to be receive- * About Western Union
- * Click here to see major receiving locations in major countries.
- * On how to receive money at banks in Brazil, HERE
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Enter the necessary information including the MTCN on the reception application form and submit it at a receiving location affiliated with
. Perform the prescribed procedure there. -
Receive the funds transferred in cash in a currency specified by the customer
- Even if the Bank accepts a money transfer request, there may be cases where the receiver is unable to receive payment at any part of or all of the Payment Center located in the payout country or where the relevant amount cannot be credited to the Receiver's Bank Account due to transactional restrictions prescribed by the Alliance Partner, the Payment Center or the Receiver's Bank.
- Alliance Partner, Payment Center or the Receiver's Bank may establish or change restrictions on the payment to receivers, etc. without any prior notice. The restrictions include limits on payout amount and frequency of payment, restrictions on kinds and volume of the payout currencies, qualification requirements of the receiver such as those on its age, address and whereabouts, and restrictions under laws and ordinances of the payout country, etc. Money transfer accepted by the Bank will be limited by these restrictions, and payment to a receiver will be made only within such limitation. There may be cases where a separate transaction, such as conversion to another currency (including conversion of small denominations of the payout currency into another currency), is required for payment.
- If the Cash Receipt Method is taken, it will be necessary to take certain procedures, including the presentation and provision of documents and information as prescribed by the Payment Center, in addition to the presentation of the transaction details.For inquiries about receiving money transfers at an agent location, please contact the Western Union Customer Service Center (0120-961-623).
How to Receive Money （By deposit into a bank account）
Money transfers sent through the Seven Bank International money transfer service (deposit into a bank account) will be deposited to the bank account at the affiliated banks with Western Union in China and the Philippines in a foreign currency specified by Seven Bank. To receive the money, the receivers must go through the prescribed procedures of the receiving banks.
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Receive an MTCN and other information from the sender
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(For remittances to China only)A procedure prescribed by the receiving bank is required
By deposit into a bank account in
China【Deposit Procedures】
【About "Deposit-into-Bank Account" to China】
If "Deposit into a Bank Account" is taken in China, a deposit procedure is required when making your first deposit into the designated account of the receiver's bank. Therefore, be sure to have the registered receiver call the China Hotline (Western Union) within 3 business days at the receiver's bank. * To check the detailed process for China Hotline, go HERE.
Futhermore, some banks may still require confirmation call even if the money is deposited to the same account for the second time. Please confirm HERE about the receiving banks.- * China Hotline (Chinese and English available: Western Union) Phone number
400-819-0488 (For domestic calls in China) or
+86 21-6866-4622 (For calls outside China)
Service Hours: 8:00-20:00 (China local time/open all year round)
(Calls from LAN internet phone may not be available)
China Hotline will confirm the following contents below:
- ・MTCN
- ・Sender's country name （Japan）
- ・Receiver's Name
- ・Receiving Bank name／Branch name／Account number
- ・Expected amount to be received
- ・Recever's ID number （ID used at the time of account opening）
- * China Hotline (Chinese and English available: Western Union) Phone number
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Check the status of your money transfer to the bank
By deposit into a bank account in
China【The number of days required for deposit】
Money will be credited to the designated bank account in 2 business days (business days of the receiving bank) after predetermined procedures.
For inquiries about the bank deposit, the sender should contact our Seven Bank Contact Center.By deposit into a bank
account in the Philippines【Number of days required for deposit】
Money will be deposited into the designated bank account immediately or within 2 business days （business days of the receiving bank）.
For inquiries about the bank deposit, the sender should contact our Seven Bank Contact Center.
- Even if the Bank accepts a money transfer request, there may be cases where the receiver is unable to receive payment at any part of or all of the Payment Center located in the payout country or where the relevant amount cannot be credited to the Receiver's Bank Account due to transactional restrictions prescribed by the Alliance Partner, the Payment Center or the Receiver's Bank.
- If the Credit-to-Account Method is taken, the crediting to a bank account will be conducted in the payout currency. In addition, a separate procedure may be required in some Payout Countries.
- ◆In the case where the Credit-to-Account Method is taken in China, if the receiver is receiving funds in the Receiver's Bank Account for the first time, the receiver must call the Alliance Partner. In such case, it may take longer than usual for the crediting to the Receiver's Bank Account to be completed, because the aforementioned procedure must be completed first.
- If there is an error in the transfer details, such as in the account number of the Receiver's Bank Account number, the money could be credited to the wrong account. Therefore, please always check the transfer details to ensure they are accurate. In particular, if the Credit-to-Account Method is taken in the Philippines, only the account number is checked to ensure that it matches the Receiver's Bank Account designated by the customer, and no steps are taken to ensure that the account holder matches the name of the receiver. We therefore encourage you to pay special attention when registering the account number of the Receiver's Bank Account.
- The customer must submit the Bank's prescribed transfer reversal request form to carry out a reversal. When submitting said form, the Bank may require the customer to submit the Bank's prescribed identity verification documents or provide a guarantor. In addition, there may be cases where it takes a considerable period of time to confirm with the Alliance Partner whether or not such reversal can be conducted.