IDs, Passwords, etc.

（For customers who applied on or before October 16, 2016）
The temporary PIN received before registering your PIN.

• You cannot withdraw funds from ATMs, use the Direct Banking Service, or conduct other such transactions with a temporary PIN. Have the "temporary PIN" you received via email or postcard and your cash card ready, then change your PIN to any "cash card PIN" desired.

For forgotten or expired "temporary PINs" or "cash card PINs," please request the reissuance of a temporary PIN

The 4-digit number used to verify customer's identity when conducting transactions through ATMs, etc.

• Avoid using alphanumeric characters that can be easily guessed by others, such as your name, date of birth (combinations of Western calendar year/Japanese calendar year, month and day), your registered telephone number, the same numeric characters repeated, or your vehicle license plate number.

The 4- digit number used for Debit Service.

• Avoid using alphanumeric characters that can be easily guessed by others, such as your name, date of birth (combinations of Western calendar year/Japanese calendar year, month and day), your registered telephone number, the same numeric characters repeated, or your vehicle license plate number.

For forgotten or expired PIN, please request reissuance of a temporary PIN from MY JCB

This is a seven-digit number to be used to verify the identity of the customers when re-setting the logon ID or re-issuing the temporary PIN.
It is printed on the back of your cash card. Or you may use the Direct Banking Card

Should you lose your Cash card or Direct Banking Card, please report the lost card immediately to suspend its services . This can be done through the Direct Banking Service or calling the Contact Center

This ID is used for logging on to the Direct Banking Service.
You will specify an ID for yourself when registering for Direct Banking Service.
Please enter an ID between 6 and 32 single-byte alphanumeric characters (A logon ID comprising only numbers cannot be set).
Please note that logon IDs are case-sensitive.

Logon IDs can be set from the "Customer Service" in the Direct Banking Service.
If you have not set (or changed) the logon ID by yourself, please enter your customer ID (ID* printed on the back of your cash card) in the Logon ID field.

• ＊If you already have Cash Card with Debit Card Service, your ID is printed on previous cash card.

Please register your ID again by going to the "If you forgot your logon ID" on the logon page.

A logon password is used for logging onto Direct Banking Service.
Only enter a logon password that has 6 to 32 alphanumeric (single byte) characters (A logon password comprising only letters or only numbers cannot be set.In addition, you cannot set a password that includes your date of birth or registered telephone number, which is easily guessed).
Note that the logon password is case-sensitive.

If you set your Direct Banking Service logon password on January 13, 2014 and before, even if the one you currently use applies to the above, you will continue to be able to use it as long as there are no changes made on January 14, 2014 and after.

Please register your password again by going to the "If you forgot your logon password (or if your password has expired)" on the logon page.

This number is used for verifying customer's identity when transactions, changes, etc. are made through the Direct Banking Service.
Numbers printed on the back side of your cash card or on the back of your Direct Banking Card.

• ＊For customers who have set up app authentication, their transactions are confirmed by app authentication instead of using the confirmation number.

Should your confirmation number expire, please unlock confirmation number by going to "Customer Service" through the Direct Banking Service.
Should you lose your cash card or Direct Banking Card, please request for card reissuance. Services will be suspended as your card is being reissued at the same time. This can be done through either the Direct Banking Service or by calling the Contact Center.

This is a single-use password that is valid only once, when you register for a new service, make a new transfer, or change your customer information for the Direct Banking Service, and use the My Seven Bank or International Money Transfer app.

By registering transactions with Direct Banking (first route) and approving them with the app (second channel), even if passwords are stolen by a third party, unauthorized transactions can be prevented and Internet banking can be used safely.

Click here for functions and usage method

Once a One-Time Password has been used, it cannot be reused. Also, after the 3-minute validity period, it will not be available.

A six-digit number used to log on to the My Seven Bank App (smartphone app).

If you enter the number incorrectly a certain number of times, the passcode will be locked. If this happens, please uninstall and then reinstall the My Seven Bank App. After reinstalling the app, you can set a passcord again.

• ＊After reinstalling the app, you will need to use a Seven Bank ATM for the initial setting of the app and have an "authentication code" issued using your cash card.

A four-digit number necessary to register your email address when opening an account or making a fund transfer via the app.

If you enter the number incorrectly a certain number of times or the one-hour validity period expires, the confirmation number will be invalid. If this happens, please start the procedure again from entering your email address and have a new email address confirmation number issued to continue the procedure.