Service Outline for Seven Bank Account
(As of October 16, 2024)
Product Name
Seven Bank Account
Eligible Customers
Individuals residing in Japan, in principle("residents" as defined in the Foreign Exchange and Foreign Trade Act of Japan)
- ＊A Seven Bank Account bears the account holder’s first name and family name only.(A Seven Bank Account may not be used as a business purpose account.)
- ＊Each customer cannot have more than one Seven Bank Account.
Product/Service Description
The lineup of products and services is as follows.
| Basic Products/Services | Ordinary Deposit Time Deposit Direct Banking Service |
|---|---|
| Optional Products/Services | Loan Service (card loan) International Money Transfer Service Point Service Debit Card Service |
Cash Card
The Bank issues a cash card (as a main card) to each account holder.
Bank Statement
The Bank issues bank statements as substitute for a passbook. A statement is prepared as of the last day of each calendar month and made available for viewing via the Internet around the 10th day of the immediately following month.
- ＊As of Sunday, October 17, 2021, we discontinued the acceptance of applications for the Paper Statement Mailing Service. If you currently use this service, you will continue to be able to use the service from Monday, October 18, 2021, onward.
- ＊For customers using the Paper Statement Mailing Service, the Bank sends hardcopies of bank statements to their registered home address by domestic ordinary postal mail (as private and confidential, with no forwarding required) around the 15th day of each month. In this case, the paper statement mailing fee of ¥220 (inclusive of Japanese consumption taxes) is debited from the customer’s account on the 2nd day of each month. If this fee cannot be debited in any month, the statement for the same month will not be sent.
- ＊If a statement reissued or additionally issued is send by postal mail, the paper statement mailing fee of ¥1,100 (inclusive of Japanese consumption taxes) is charged for each monthly statement and debited from the customer’s account.
- ＊With our "Certificate Receipt Service at Convenience Stores," you have the capability to generate transaction statements (for ordinary deposits) and balance certificates (for ordinary deposits, timed deposits, and card loans) using 7-Eleven's Multifunction Copiers. Importantly, please be aware that issuance fees are waived exclusively for balance certificates pertaining to card loans. To avail of this service, a prerequisite is to submit your application using the My Seven Bank App.
Direct Banking Service
The following banking service offered to customers holding a Seven Bank Account.
■Service Description
| Internet Banking | Through a PC, smartphone, or other terminal device, the following services can be accessed and used: online passbooks, domestic fund transfers, time deposits, loan service, international money transfers, the Point Service, and other customer service.
|
|---|
■Service Menu
| Online Passbook | Through Internet banking, the following contents are available for online viewing: account balances, depositing/ withdrawal details, time deposits, and monthly statements.
|
|---|---|
| Domestic Fund Transfer | Instant fund transfers, scheduled fund transfers, arrangement of automatic payments, and inquiries for awaiting fund transfers can be processed through Internet banking.
|
| Time Deposit | Internet banking allows customers to create time deposits, change maturity options, and arrange early termination of time deposits. |
| Loan Service | Internet banking allows customers to apply for the Loan Service, perform borrowings, repayments, and an increase of the borrowing limit, and view loan transaction details and loan agreements. |
| International Money Transfer | Internet banking allows customers to apply for the International Money Transfer Service, upload requests for international money transfers, view money transfer details, and add/delete receivers. |
| Other Customer Service | Internet banking allows customers to perform the operations listed below, among others. Changing a logon ID Changing a logon password Registering an email address or changing the registered email address Opt-in and opt-out settings for notification mail Termination of the Paper Statement Mailing Servic Application for switch to a Cash Card with Debit Card Service Changing a cash card PIN Resetting a cash card PIN Deactivation of a cash card Requesting reissue of a cash card Changing the direct banking transfer limit Setting the usage limits by banking method Changing the ATM withdrawal limit Changing the setting for early termination of time deposits requested through ATMs Changing the customer information Registering, changing and viewing the Point Service information Registering and changing the Monthly Auto-Deposit Service |
Service Fees
The direct banking service is free of charge.
- ＊Customers must bear and pay for fund transfer fees, telephone charges, telecommunication charges for accessing the Internet banking service, connection charges billed by Internet service providers, and other costs.
Service Hours
24 hours a day, 365 days a year, in principle
Other Instructions
- ・The email notice service provides notices concerning transaction details, etc. by email to the customer’s registered email address.
- ・To register for the Direct Banking Service, you need to first set up the Seven Bank International Money Transfer App (a smartphone app).
How to set up the Seven Bank International Money Transfer App
- ・To enroll in the direct banking service, registration of an email address is required. To perform direct banking, a customer is required to register a logon ID, logon password, customer ID, confirmation number, PIN, and other matters designated by the Bank.
- ・The customer ID and the confirmation number are printed on the reverse side of a cash card.
- ＊In the case of a Cash Card with Debit Card Service, the customer will be issued a Direct Banking Card on which a customer ID and a confirmation number are printed, together with a Cash Card with Debit Card Service.
- ・For security purposes, the logon password, confirmation number and PIN will be invalidated after the specified number of erroneous inputs.
- ・The Bank’s direct banking service is protected by the sophisticated security system using SSL (Secure Socket Layer) communication based on at least TLS 1.2 encryption.
- ・The direct banking service is available in the operating environment prescribed by the Bank.
- ＊The recommended operating environment is described on the Bank’s website.
- ・A customer may at any time discontinue his/her use of the direct banking service.
- ＊Certain procedures must be taken to register such discontinuation.
- ・When a customer’s Seven Bank Account is terminated, the direct banking service for this customer will also be deemed to have terminated.
- ・All or part of the direct banking service may be unavailable for users accessing from outside Japan.
- ・The direct banking service may be unavailable due to system maintenance, etc.
Service Fees
The fees listed below are inclusive of Japanese consumption taxes, etc.
| Seven Bank ATM Fees | [Depositing] Free of charge [Withdrawal] Daytime (7:00 to 19:00): Free of charge Other hours (19:00 to 7:00): ¥110 |
|---|---|
| Transfer Fee |
[via Direct Banking Service or Seven Bank ATM]
[via My Seven Bank App]
|
| Reverse Transfer Fee | ¥660 for each reverse transfer
|
| Cash Card Issue Fee | [Reissue of a cash card to an Account holder]¥1,100 [Reissue of an agent card] ¥1,100 [Change to design of cash card] ¥1,100
|
| Statement of Account Fee | [Postal mailing service] ¥220 per month (*1) [Reissue or additional issue] ¥1,100 for one monthly statement [Reissue or additional issue by Multifunction Copiers] ¥440 for one monthly statement (*2). |
| Balance Certificate Issue Fee |
[Ad hoc issue] ¥1,100 per copy [Ad hoc issue by Multifunction Copiers] ¥440 per copy (*2) [Non-standard issue] ¥2,200 per copy |
| Reissue of Itemized ATM Usage Statement | ¥330 per copy |
| Itemized Transfer Statement | ¥330 per copy |
| Miscellaneous Certificate Issue Fee | ¥1,100 per copy |
| Unused account management fee | 1,320 yen per annum(*3) Accounts which will have not been in use for two years or more from the last transaction (deposit/withdrawal), except in the following cases:
|
| Other Charges and Costs | An international money transfer and a debit transaction (conducted abroad) are subject to the payment of the fees and charges separately prescribed by the Bank, as detailed further in a separate product overview for the International Money Transfer Service/Debit Card Service. |
- ＊1As of Sunday, October 17, 2021, we discontinued the acceptance of applications for the Paper Statement Mailing Service. If you currently use this service, you will continue to be able to use the service from Monday, October 18, 2021, onward.
- ＊2With our "Certificate Receipt Service at Convenience Stores," you have the capability to generate transaction statements (for ordinary deposits) and balance certificates (for ordinary deposits, timed deposits, and card loans) using 7-Eleven's Multifunction Copiers. Importantly, please be aware that issuance fees are waived exclusively for balance certificates pertaining to card loans. To avail of this service, a prerequisite is to submit your application using the My Seven Bank App.
- ＊3The first withdrawal of the unused account management fee will be made on or after June 1,2025.
Termination of Account by the Bank
If a cash card sent after a Seven Bank Account is opened fails to reach the customer due to an unidentified address or for any other reason, or if two years have elapsed since the opening of an Account without any cash being deposited into the Account, the Bank may close the account.
Other Helpful Information
- ・A printed passbook will not be issued.
- ・The automatic payment service is unavailable for public utility charges, except for some specified charges such as telephone bills.
- ・For each depositing or withdrawal through a Seven Bank ATM, up to 50 bills can be processed.
- ・Instead of large amount withdrawals from a Seven Bank ATM, fund transfers to the customer’s account with any other bank are more recommendable in terms of both security and convenience.
- ・There may be situations where Seven Bank ATMs are unavailable due to maintenance work, etc.
Designated Dispute Resolution Organization
Japanese Bankers Association
Customer Relations Center
- Telephone:
- 0570-017109 or 03-5252-3772
- Service days:
- Monday to Friday (excluding national holidays and non-business days)
- Service hours:
- 9:00 to 17:00
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- ＊The above is an English translation of the Japanese version, prepared merely for the customers' convenience. If there is any inconsistency between the two, the Japanese version shall prevail.
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You can check the list of Seven Bank Account Terms and Conditions.
