Article 14 (Bank Statement, Transaction Slip, etc.)
- 1.No passbook or deposit certificate shall be issued for any Account. As a means of certifying the deposits or withdrawals made for an Account (including fund transfers, debiting of fees and charges, and crediting of deposit interest), the Bank shall issue a bank statement to the customer in the manner prescribed by the Bank.
- 2.As regards the direct banking service, the details of transactions shall be made available for online viewing during the hours prescribed by the Bank. As regards the Internet banking service, the bank statements shall be available for viewing and downloading in PDF files in principle. To view the PDF files, the designated PDF reader must be installed.
- 3. If the customer applies by October 17, 2021, for the delivery of his/her bank statements by postal mail, the Bank shall send them to the customer’s registered address in the manner prescribed by the Bank (from October 18, 2021, the Bank shall discontinue the acceptance of applications for the delivery of bank statements by postal mail).
(1) The customer must pay the fee prescribed by the Bank in order to have the bank statements delivered by postal mail. The bank statements shall not be delivered by postal mail if such fees cannot be debited from the customer’s account.
(2) If the customer receives the bank statements by postal mail, he/she must file them in the special binder to be separately delivered by the Bank.
(3) If any of the bank statements that the Bank delivered to the customer by postal mail are sent back to the Bank for any reason, the Bank shall not be responsible for their safekeeping.
- 4. The customer shall promptly review the contents of any bank statements he/she receives, and if any discrepancy is found therein, the customer shall immediately notify the Bank to that effect in the manner prescribed by the Bank.
- 5. Inquiries regarding the contents of any bank statements may be made, but only within three months after the date thereof, and the Bank shall not accept any inquiries thereafter as a general rule.
- 6.If any bank statement is issued at any time other than the time designated by the Bank or reissued at the customer’s request, the customer shall pay the fee prescribed by the Bank.
- 7. The Account information available for online viewing shall be such information as of the clock time indicated on the viewing screen. There may be cases where the Account information being viewed does not reflect the latest transaction information.
- 8.The Account information that the Bank makes available for online viewing shall not be interpreted as the Bank’s certification of the statements regarding balance, incoming/outgoing payments and borrowings/repayments, and the Bank may make changes to, or remove/delete, such information even after they have been made available for online viewing. The Bank shall not be liable for any damage arising from such changes or removal/deletion.
- 9. The records of the Bank’s transactions with the customer shall be maintained by the Bank for a reasonable length of time. If any question arises in relation to the details of any transaction between the Bank and the customer, the Bank’s books, slips and records (including electronic records) shall be deemed to be the legitimate documents. Telephonic communications for implementing prescribed procedures shall be kept in sound recordings and maintained by the Bank for a reasonable length of time.
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Article 14 (Bank Statement, Transaction Slip, etc.)
- 1.No passbook or deposit certificate shall be issued for any Account. As a means of certifying the deposits or withdrawals made for an Account (including fund transfers, debiting of fees and charges, and crediting of deposit interest), the Bank shall issue a bank statement to the customer in the manner prescribed by the Bank.
- 2.As regards the direct banking service, the details of transactions shall be made available for online viewing during the hours prescribed by the Bank. As regards the Internet banking service, the bank statements shall be available for viewing and downloading in PDF files in principle. To view the PDF files, the designated PDF reader must be installed.
- 3.As regards the Bank app, the customer shall be available for the application for the issuance of the bank statements, the transaction slips, etc. using Multifunction Copiers designated by the Bank. This transaction method shall be as set forth in the Certificate Receipt Service at Convenience Store.
- 4. If the customer applies by October 17, 2021, for the delivery of his/her bank statements by postal mail, the Bank shall send them to the customer’s registered address in the manner prescribed by the Bank (from October 18, 2021, the Bank shall discontinue the acceptance of applications for the delivery of bank statements by postal mail).
(1) The customer must pay the fee prescribed by the Bank in order to have the bank statements delivered by postal mail. The bank statements shall not be delivered by postal mail if such fees cannot be debited from the customer’s account.
(2) If the customer receives the bank statements by postal mail, he/she must file them in the special binder to be separately delivered by the Bank.
(3) If any of the bank statements that the Bank delivered to the customer by postal mail are sent back to the Bank for any reason, the Bank shall not be responsible for their safekeeping.
- 5. The customer shall promptly review the contents of any bank statements he/she receives, and if any discrepancy is found therein, the customer shall immediately notify the Bank to that effect in the manner prescribed by the Bank.
- 6. Inquiries regarding the contents of any bank statements may be made, but only within three months after the date thereof, and the Bank shall not accept any inquiries thereafter as a general rule.
- 7.If any bank statement is issued at any time other than the time designated by the Bank or reissued at the customer’s request, the customer shall pay the fee prescribed by the Bank.
- 8. The Account information available for online viewing shall be such information as of the clock time indicated on the viewing screen. There may be cases where the Account information being viewed does not reflect the latest transaction information.
- 9.The Account information that the Bank makes available for online viewing shall not be interpreted as the Bank’s certification of the statements regarding balance, incoming/outgoing payments and borrowings/repayments, and the Bank may make changes to, or remove/delete, such information even after they have been made available for online viewing. The Bank shall not be liable for any damage arising from such changes or removal/deletion.
- 10. The records of the Bank’s transactions with the customer shall be maintained by the Bank for a reasonable length of time. If any question arises in relation to the details of any transaction between the Bank and the customer, the Bank’s books, slips and records (including electronic records) shall be deemed to be the legitimate documents. Telephonic communications for implementing prescribed procedures shall be kept in sound recordings and maintained by the Bank for a reasonable length of time.
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